Director of Service Delivery, Online Business Systems Inc
Jay Gunnell is Director of Service Delivery for the Online Business Systems Customer Engagement, or CE, practice. He’s been actively working to improve customer interactions and communication for over 20 years with organizations all over the world. He’s held business facing and technical roles throughout his career and today at Online he’s responsible for leading the CE consulting practice in both those disciplines. This gives him great perspective on the entire landscape of customer experience and communication improvement.